PRIVACY POLICY

2. INFORMATION WE COLLECT

2.1 Registration Information

• Name, email, phone number, age, address
• Emirates ID and passport details
• Trade license (for businesses)
• RERA registration (for licensed agents/developers)

2.2 Property Information

• Property details, ownership documents
• Lease agreements and tenancy contracts
• Ejari registration details
• Property photos and descriptions
• Maintenance records

2.3 Financial Information

• Property details, ownership documents
• Bank account information for rent disbursements
• Transaction history
• Tenant scoring financial data

2.4 Usage Data

• IP address, device information, browser type
• Platform interaction logs
• AI chatbot conversation history
• Analytics and performance metrics

2.5 Communications

• Support tickets and email correspondence
• Phone call recordings (with notice)
• In-platform messages

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• Property and lease management
• Automated notifications and reminders
• AI-powered tenant screening and scoring
• Analytics and reporting
• Maintenance ticket routing
• RERA compliance reporting

3.2 Platform Improvement

• AI algorithm training and optimization
• User experience enhancement
• Feature development based on usage patterns

3.3 Communication

• Account updates and notifications
• Marketing communications (opt-out available)
• Customer support responses
• Legal and regulatory notices

3.4 Legal Compliance

• RERA transaction registration
• Dubai Land Department reporting
• Anti-money laundering (AML) compliance
• Dispute resolution and legal proceedings

4. DATA SHARING AND DISCLOSURE

4.1 With Other Users

• Property listings visible to prospective tenants
• Tenant information shared with property owners
• Owner information shared with tenants (as required)

4.2 With Third Parties

• Payment processors for transaction handling
• Service providers for maintenance requests
• RERA and Dubai Land Department (as required)
• Legal and regulatory authorities (as required by law)
• Analytics and technology partners (anonymized data)

4.3 Marketing

• We may use your information for marketing unless you opt out
• Third-party marketing partners (with consent)
• To unsubscribe, email:unsubscribe@spacira.com

4.4 No Sale of Data

• We do not sell personal information to third parties
• Data shared only as outlined in this policy

5. DATA SECURITY

5.1 Security Measures

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and penetration testing
• AI-powered fraud detection

5.2 Data Retention

• Active account data retained for service delivery
• Transaction records retained per RERA requirements (minimum 5 years)
• Deleted account data retained as required by law
• Backup data retention for 90 days

6. YOUR RIGHTS

6.1 Access and Correction

• View and update personal information in account settings
• Request data correction via support@spacira.com

6.2 Data Portability

• Request copy of your data in machine-readable format
• Processed within 30 days of request

6.3 Deletion

• Request account and data deletion
• Subject to legal retention requirements
• Some data may be retained anonymously for analytics

6.4 Marketing Opt-Out

• Unsubscribe from marketing emails via link or email
• Account-related communications continue

6.5 Complaint

• Contact our Data Protection Officer: dpo@spacira.com
• File complaint with UAE Telecommunications and Digital Government Regulatory Authority

10. AI AND AUTOMATED PROCESSING

10.1 AI Systems

• AI used for tenant scoring, predictive analytics, chatbot
• Automated decisions may be reviewed by humans
• Users may request human review of AI decisions

10.2 Algorithm Transparency

• Tenant scoring factors: payment history, documentation, behavior
• No discrimination based on protected characteristics

11. THIRD-PARTY LINKS

• Platform may link to third-party websites
• Third-party privacy policies apply
• Spacira not responsible for third-party practices

12. CHANGES TO PRIVACY POLICY

• We may update this policy periodically
• Material changes notified via email and Platform
• Continued use constitutes acceptance

13. CONTACT US

For privacy inquiries:

• Email: support@spacira.com
• Address: Dubai, UAE
• Phone: +971 4 XXX XXX